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Terms and Conditions

 

Terms and Conditions

1. Introduction

     Welcome to datkcauthor.com. By accessing or using our website, you agree to be bound by these Terms and Conditions. We may update these terms from time to time, and your continued use of the website signifies your acceptance of any changes.


2. Use of the Website

     You agree to use the website for lawful purposes only and in accordance with these terms. You must not use the website in any way that could damage, disable, or impair the site.


3. User Accounts

     If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.


4. Intellectual Property

     All content on the website, including text, graphics, and logos, is the property of [Your Company] or its licensors. You may not use any content from the website without our prior written permission.


5. Content

     You retain ownership of any content you upload or submit to the website. By submitting content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, and display such content.


6. Disclaimers and Limitation of Liability

     The website is provided "as is" without warranties of any kind. We do not guarantee the accuracy or reliability of any information on the website. In no event shall we be liable for any damages arising from your use of the website.


7. Links to Third-Party Sites

     Our website may contain links to third-party sites. We are not responsible for the content or practices of those sites.


8. Governing Law

     These terms and conditions are governed by the laws of United States of America. Any disputes will be resolved in the courts of the State of Missouri.


9. Termination

     We reserve the right to terminate or suspend your access to the website at our discretion, without notice, for any reason, including if you breach these terms.


10. Contact Information

     If you have any questions about these terms and conditions, please contact us at marcus.moon@entgatewayllc.com.

Return and Refund Policy

 

Return and Refund Policy


1. Introduction

     Thank you for shopping with datkcauthor.com. We strive to ensure your satisfaction with every purchase. If you need to return an item or request a refund, please review our policy below.

2. Return Eligibility

  • Return Window: Items can be returned within 30 days from the date of delivery.
  • Condition: Products must be unused, in their original packaging, with all tags and labels intact.

3. How to Return an Item

  • Initiate a Return: To initiate a return, please contact our customer service team at marcus.moon@entgatewayllc.com.
  • Return Authorization: You will receive a Return Merchandise Authorization (RMA) number. Include this number with your return shipment.
  • Packaging: Pack the item securely in its original packaging. Ensure the RMA number is clearly visible on the package.

4. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.
  • Partial Refunds: If an item is returned used or damaged, a partial refund may be issued.

5. Exchanges

  • Request an Exchange: If you would like to exchange an item, please indicate your preferred replacement when you initiate the return. Exchanges are subject to stock availability.
  • Process: Once we receive the returned item, we will send out the replacement item and notify you of the shipping details.

6. Non-Returnable Items

  • Exceptions: The following items are not eligible for return: clearance items, personalized or custom-made items, and perishable goods. Please review product descriptions for specific return conditions.

7. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
  • Prepaid Labels: In certain cases, we may provide a prepaid return label. Instructions for using the label will be included with your return authorization.

8. Damaged or Defective Items

  • Report Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide details and photos of the issue.
  • Resolution: We will arrange for a replacement or a full refund, including shipping costs, for items that are damaged or defective upon arrival.

9. Contact Information

For any questions regarding returns or refunds, please contact our customer service team:

  • Email: marcus.moon@entgatewayllc.com
  • Phone: (913) 620-4408

10. Policy Changes

We may update this return and refund policy from time to time. Changes will be posted on our website, and your continued use of our site signifies your acceptance of any updates.

Effective Date: *08/10/2024

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